Charleston School of Protocol Banner
"Teaching business etiquette as the subtle, redefining confidence which enables people to excel and succeed in today's corporate culture."~ Cindy Grosso, Founder

Free Newsletter - Your Manners Matter Minute

As Seen On The Dr. Phil Show!
Watch Dr. Phill

Sign up for Free Information and Gifts!

Learn More

What is your EtiQ?

What is your EtiQ?


Afternoon Teas with kids 

Mocktails & Mingling event helps students prepare for careers  Read More >>

Best birthday behavior: Etiquette tips for party hosts  Read More >>

Welcome to

Promoting Professionalism-
Creating the Excellent Patient Experience
Distance Learning Program

Healthcare is changing.

Are you?

"Promoting Professionalism - Creating the Excellent Patient Experience" distance learning program can be taken as an office study or individually at your own computer as part of an on-boarding process for new employees or just as continual learning.

Investment of time 
The program is divided into three modules:
- Each module has four to five 20 minute videos.
You may want to allot 30 minutes to one hour for video and group discussion/interaction.
This program in its entirety will encompass at total of 14 videos and take approximately five and one-half hours of learning.

The program can be taken on your schedule. There is not optimal method. Some clients may want to take one 20 minute segment a week, others may want to speed up by taking a whole module at a time, and still others may want to spread out the process for maximum discussion.

- The videos are in an MP4 format.
- The program is lead by a facilitator in your office
- There is a handout in a PDF format for each module. The handouts can be use to facilitate note taking and/or for group discussion.

Program Outline
The program is taught in three modules:
Module 1 - The Healthcare Professional
Module 2 - The Successful Team
Module 3 - Delivering Excellent Patient Care

Module One - The Healthcare Professional
Module one contains five parts and will take approximately two hours of video time
Module One - Part One - Why Are We Here
Module One - Part Two - Beliefs and Values  

See a three minute sample of Module One - Part Two below

Module One - Part Three - Positive Perceptions
Module One - Part Four - The Visual Impression - part 1
Module One - Part Five - The Visual Impression - part 2

Module Two - The Successful Team
Module two contains five parts and will take approximately two hours of video time
Module Two - Part One - Beliefs and Values 

See a two minute sample of Module Two - Part One below

Module Two - Part Two - Communication - part 1
Module Two - Part Three - Communication - part 2
Module Two - Part Four - Components of Teamwork
Module Two - Part Five - Attitude

Module Three - Delivering Excellent Patient Care
Module Three contains four parts and will take approximately one and one-half hours of video time
Module Three - Part One - Customer Service Introduction, Customer Expectations

See a three minute sample of Module Three - Part One below

Module Three - Part Two - Exceeding Customer Expectations - part 1
Module Three - Part Three -Exceeding Customer Expectations - part 2
Module Three - Part Four - Exceeding Customer Expectations - part 3

Each module has handouts that are printable. They may also have additional reading and videos for further learning.

For a free telephone consultation about this program or for more information, please call us at 843-207-1025.

Footer Image