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"Teaching business etiquette as the subtle, redefining confidence which enables people to excel and succeed in today's corporate culture."~ Cindy Grosso, Founder

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A Life Well Lived - Having Style 

Mind Your Manners, Expert Says

By William Riley Hall
Staff Writer

You mother always told you to mind your manners.  But as you grew older and became frazzled by the dog-eat-dog of the business world, you may have forgotten those early lessons.

Cindy Grosso, founder of the Charleston School of Protocol and Etiquette, believes that good manners can go a long way, and may be just what your business needs for that extra boost.

�Good manners and good etiquette promote good business� Grosso said.  �With today�s fierce competition business areas, etiquette is simply another tool you need.  While etiquette alone may not get you any where, it will give you that extra edge that will make the difference between you and another person who is just as smart.�

Grosso has been teaching presentation skills and etiquette courses to men, women, teens and children on an individual, group and corporate level for over 10 years.

The former owner of an international modeling and finishing school based in Charleston, Grosso founded the Charleston School of Protocol and Etiquette last year. She is a graduate of the University of South Carolina with a BS degree in business administration and is certified by the Protocol School of Washington.

Through private and group seminars to corporations, doctors� offices, law firms, salespersons and others, she teaches classes entitled �Outclass the Competition,� �Dine Like a Diplomat� �Going Global� and �Promoting Professionalism.�  Included are techniques for making a good first impression, proper, telephone etiquette, body language, customer service, communication skills and proper greetings.  She even talks about which fork to you should use at a formal dinner.

�These are all soft skills that are essential in business.  How you handle people is very important� Grosso said �A lot of times it�s not about knowledge�it�s about people skills.  Manners are the basis for building relationships and teamwork.�

Grosso, a resident of Dorchester County, has been active in professional and civic organizations.  She annually directs the �Community Cares� Christmas project for the Greater Summerville/Dorchester County Chamber of Commerce and in 1999 received the prestigious �Business Person of the Year� award from the chamber. 

She will soon begin writing a column on manners, etiquette and protocol for The Summerville Journal Scene


Source: Article published in The Summerville Journal Scene

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