|Today in the competitive medical arenas, proper medical office protocol is expected by patients and fellow professionals. The first contact with your office can set the tone of the professionalism of your office. The best office personnel are educated in the social skills that make a professional impression of you and your practice. Promoting Professionalism will teach your staff to represent you and your office in a highly personal, yet professional manner. |
Impressions are powerful in any meeting or professional treatment. They are intuitive behavior, read by the conscious and subconscious mind and can be made over the telephone as well as in person. It is difficult for any physician/dentist to overcome a poor first impression made by his/her staff or surroundings. As a result, physicians and dentists may be losing patients and patient referrals everyday.
Studies indicate that the patient's perception of the office staff and environment is an extension of the physician/dentist and that a choice to change their professional care was often not attributed to the healthcare they received. For most healthcare professionals, soft skills are one of the most underestimated, yet most important areas to improve upon in their offices. Why leave yourself open to the problem?
Charleston School of Protocol and Etiquette has developed "Promoting Professionalism", which is a program designed to teach the skill of the "Total Excellent Patient Experience" and professional courtesy. The successful implementation of this program will improve the way you conduct business and affect your overall surroundings.
"The concept of customer care is part of the future in the medical profession. The phrase "customer care" was chosen to focus on the fact that patients are paying customers that have a choice. In this day and age, there is more competition than ever. Many physicians are using advertising such as radio, television and print ads to broadened public awareness. As a result, the medical profession "Is not what it used to be." This increase in competition, along with more of the pie being shared by insurance companies, coupled with the need for more staff to do the added paperwork, all contribute to a decrease in the bottom line. In an effort to help maintain and grow a practice many healthcare providers are looking harder at the professionalism of the staff and the total patient experience".
To read the rest of the article written by Ms. Grosso:
Success is measured by the whole office encounter which includes treatment and the total patient experience. A smooth running office requires people skills which allow you to be immediately liked, trusted and respected. In today's competitive medical arenas, proper medical and dental office protocol is expected by patients. Each contact with your office can set the tone of the professionalism.
Promoting Professional - Medical/Dental Office Protocol is divided into sections:
- Personal Branding and Positive Perceptions
- The Professional Team
- Patient Care - The Total Office Experience - Part One
- Patient Care - The Total Office Experience - Part Two
- The Other Front Door/Scheduling
- Program Application
Plus, an optional online follow-up program.
Ms. Grosso teaches from a value based perspective of "what is in it for me". Understanding the "why" is often more important then understanding the "how". In her programs, both are emphasized.
In the "Promoting Professionalism - Medical/Dental Office Protocol" the office personnel will learn the social skills that make a professional impression of you and your practice. It will also improve relationships with patients and help build a professional team.
YOUR OFFICE WILL BECOME AWARE OF:
... and Much More!
... and Much More!
|*Note - This seminar has been approved by the South Carolina Board of Dentistry for 5 hours of continuing education credit. |
For options on how to book this program, Please click here or call (843) 207-1025 in the Continental USA.
How youconduct yourself, the professionalism of your staff and your ability to treat patients with style, grace and respect is part of the new measure of success.